Information we collect
- Account identity — your sign-in identity (including email address) is managed by our authentication provider, Clerk, and linked to your Carrel data by an account ID.
- Saved content — the URL, title, and text of pages and selections you save, images you capture, and the links in any bookmarks you import.
- Your spaces — the spaces and actions you create, and the conversations you have with a space.
- Generated results — how items are filed into spaces, descriptions of saved images, answers in chat, and action results.
- Billing — if you subscribe, your plan, its status and your credit usage. Payment details are collected and held by Paddle, not by Carrel.
How we use it
Your saved content is used to file it into your spaces, to find it again when you ask a space a question, and to run the actions you set up. When you save a link or import bookmarks, Carrel fetches those pages from their sites. We do not use your data for advertising, and we do not sell it.
Third-party services
- Clerk — handles sign-in and account authentication.
- Paddle — our Merchant of Record, which processes subscription payments, taxes and refunds, and receives your email, billing address and payment details when you subscribe.
- AI model providers — saved content, along with the descriptions of your spaces and actions, is sent to third-party AI model providers that process it on our behalf to file it, describe images, answer questions, run actions, and create the embeddings used to search your spaces.
- Cloudflare — hosts Carrel and stores your account data, saved content, images, and embeddings (Cloudflare D1, R2, and Vectorize).
Data storage and deletion
Saved content is kept until you delete it or your account is removed. Deleting a saved item removes its stored content, any captured image, and its embeddings. Full-account deletion is not yet a self-serve action — email us and we will delete your account data.
Your rights
You can delete saved items, spaces, and conversations at any time from within Carrel, or email us to request a copy or deletion of your account data.
Cookies and sessions
Carrel uses session cookies set by Clerk to keep you signed in. We do not use third-party advertising or tracking cookies.
International users
Carrel is available globally. If you access Carrel from outside the country where our servers and processors are located, your information will be transferred to and processed in other jurisdictions, which may have different data protection laws than your own. By using Carrel, you consent to this transfer and processing.
Children's privacy
Carrel is not directed at children under 13, and we do not knowingly collect data from them.
Changes to this policy
We may update this policy as Carrel develops. Material changes will be reflected on this page, and the "last updated" date above will change accordingly.
Questions can be sent to support@usecarrel.app.