Within 14 days
You can request a full refund of any subscription payment, monthly or yearly, within 14 days of the date it was charged. No reason is needed.
After 14 days
Payments older than 14 days are not refunded. You can still cancel at any time, and your plan stays active until the end of the period you paid for.
How to request a refund
Payments for Carrel are processed by Paddle.com, our Merchant of Record, which handles refunds. Reply to your Paddle receipt, use paddle.net to find your order, or email us at support@usecarrel.app and we will arrange it with Paddle. Refunds go back to the payment method you used.
What happens to your account
A refunded subscription ends when the refund is issued, and your account returns to the free plan. Everything you saved stays in your account.